Sentiment Analysis and Voice Analytics with Dataplatr’s Contact Center Analytics
Sentiment analysis and voice analytics are crucial for enhancing the customer experience and optimizing the services provided by call centers. Dataplatr, with its contact center analytics capability, helps organizations to identify the area for improvement and improve call center efficiency resulting in improved the customer experience, reduced customer churn rate, and enhanced agent’s performance. Understanding…
Implementing Real-Time analytics: Leveraging Dataplatr ‘s contact center analytics for Customer Service
Real time analytics are crucial for call centres to remain competitive which can help them to provide better services for the customers. Real time analytics can help call centers to gain insights into customer interactions as they happen, monitor agents’ performance in real time to ensure quality, efficacy of call routing, optimize resources and thereby…