May 21, 2024
Here’s Why Everyone is Raving About RAG
You may have seen the acronym ‘RAG’ floating around in relation to artificial intelligence. What the heck is RAG and why is everyone talking about it? RAG stands for Retrieval-Augmented Generation and combines a generative model with a retrieval system to enhance or augment (as the name suggests) AI responses with more accurate and current…
martechcubejohn
April 10, 2024
Zendesk, Head of AI, Cristina Fonseca – AITech Interview
What challenges have you faced in implementing AI at Zendesk and how have you overcome them? I believe that across the industry, businesses have made AI hard to make, understand and use. Up until OpenAI released ChatGPT it was accepted that AI was a highly technical field that required long implementation processes and specialised skills…